Last updated: August 6, 2026
We want you to be satisfied with the audio we deliver. This policy explains exactly when money is returned. It applies alongside our Terms of Service.
1. Before production starts
If you cancel a project after approving a proposal but before we have begun production, the deposit is refunded in full, less any non-recoverable third-party costs already committed (for example booked voice talent or licensed music).
2. During production
If you cancel while work is in progress, you are charged for the work completed to that point on a pro-rata basis and any balance of the deposit is refunded. We will supply the work-in-progress files for the portion you have paid for.
3. After delivery
Because audio production is a bespoke service, delivered and accepted work is not generally refundable. If a deliverable does not match the approved written scope, tell us within ten business days and we will correct it at no charge. If we cannot bring it into scope after a reasonable opportunity to do so, we will refund the fee for that deliverable.
4. Monthly packages
Monthly fees are billed in advance and are not refunded part-way through a month. Cancel with 30 days' written notice and your package remains active until the end of the paid period. If we fail to deliver the agreed volume of work in a month for reasons within our control, we credit the shortfall to the next invoice or refund it at your choice.
5. Hosting and streaming
Hosting fees cover reserved capacity and are non-refundable once a month has begun. If monthly uptime for a hosted stream falls below 99.5% for reasons within our control, you may claim a service credit of 10% of that month's hosting fee for each full percentage point below the target, up to 100% of the fee.
6. Duplicate or incorrect charges
Duplicate charges or billing errors are refunded in full as soon as they are verified, normally within two business days.
7. How to request a refund
Email info@webradiocoqueiral.com.br with the subject line "Refund Request", your invoice number and a short description of the issue. We acknowledge within two business days and resolve approved refunds within ten business days, returned by the original payment method.
Contact us about this policy
Coqueiral Media Group
Attn: John Smith, Owner
579 Franklin Street, Lansing, Michigan 48924, USA
Email: info@webradiocoqueiral.com.br
Phone: +1 (832) 375-8846